| Course | |||||
|---|---|---|---|---|---|
 | - This is a great place to start your learning journey. Learn the ins and outs of Transcom University through a series of video tutorials. Not a fan of videos? We also prepared easy-to-follow infographics to help you navigate through the site. Enjoy! | ||||
 | Leadership and Management / Coaching and Team Development This course highlights the concepts and tools of Coaching for Performance, including anchors on performance coaching, counseling, progressive discipline and career development coaching. | ||||
 | Global Policies Our Code sets expectations and guidance for how we conduct business. It helps us make sound, legal, ethical decisions, and provides us with guidance to further information. | ||||
 | Global Policies The General Data Protection Regulation replaces the Data Protection Directive 95/46/EC to integrate all data privacy laws to protect and empower EU citizen's data privacy, as well as, enforce data privacy regulations of organizations within the... | ||||
 | Global Policies The General Data Protection Regulation replaces the Data Protection Directive 95/46/EC to integrate all data privacy laws to protect and empower EU citizen's data privacy, as well as, enforce data privacy regulations of organizations within the... | ||||
 | Mandatory Courses Transcom endeavors to meet leading standards and regulations for Data Protection and Privacy. Transcom respects and values the data privacy rights of data subjects, and makes sure that all personal data collected from the data subjects are... | ||||
 | Mandatory Courses This course is mandatory for all employees except Agents, Operations Team Leaders, and Trainers, who are instead required to complete the “2025 Do Not Call Customer Engagement Compliance Course (PRODUCTION)."
If you are an Agent, Operations... | ||||
 | Mandatory Courses Complying with existing laws helps our business grow. This course helps you understand the different Customer Engagement laws and how to use the Do Not Call Tool. This certification must be completed by all new hires on their first 30 days and... | ||||
 | Mandatory Courses Our business gives high priority to the protection of employee, customer, and client data from illegal use, and your responsibility is to help the organization achieve this aim. This course covers the fundamentals of Information Security Awareness... | ||||
 | Mandatory Courses Este curso es obligatorio para todos los empleados, excepto para los agentes, los líderes del equipo de operaciones y los formadores que, en su lugar, deben completar el "Curso de cumplimiento de DNC de producción y compromiso del cliente... |
