| Course | |||||
|---|---|---|---|---|---|
 | - This is a great place to start your learning journey. Learn the ins and outs of Transcom University through a series of video tutorials. Not a fan of videos? We also prepared easy-to-follow infographics to help you navigate through the site. Enjoy! | ||||
 | Leadership and Management / Coaching and Team Development This course highlights the concepts and tools of Coaching for Performance covering the Coaching T: Chart, Training vs Coaching, the Coaching and Feedback Process. | ||||
 | Leadership and Management / Coaching and Team Development This course highlights the concepts and tools of Coaching for Performance, including anchors on performance coaching, counseling, progressive discipline and career development coaching. | ||||
 | Leadership and Management / Coaching and Team Development The course discusses the GROW coaching framework which covers root cause analysis, creating goals and action plans, and documenting the discussion. | ||||
 | Mandatory Courses Este curso es obligatorio para todos los empleados, excepto para los agentes, los líderes del equipo de operaciones y los formadores que, en su lugar, deben completar el "Curso de cumplimiento de DNC de producción y compromiso del cliente... | ||||
 | Mandatory Courses El cumplimiento de las leyes vigentes ayuda a que nuestro negocio crezca. Este curso lo ayuda a comprender las diferentes leyes de participación del cliente y cómo utilizar la herramienta No llamar. Esta certificación debe ser completada por... | ||||
 | Global Policies Our Code sets expectations and guidance for how we conduct business. It helps us make sound, legal, ethical decisions, and provides us with guidance to further information. | ||||
 | Mandatory Courses Transcom endeavors to meet leading standards and regulations for Data Protection and Privacy. Transcom respects and values the data privacy rights of data subjects, and makes sure that all personal data collected from the data subjects are... | ||||
 | Mandatory Courses This course is mandatory for all employees except Agents, Operations Team Leaders, and Trainers, who are instead required to complete the “2026 Do Not Call Customer Engagement Compliance (PRODUCTION)."
If you are an Agent, Operations Team... | ||||
 | Global Policies The General Data Protection Regulation replaces the Data Protection Directive 95/46/EC to integrate all data privacy laws to protect and empower EU citizen's data privacy, as well as, enforce data privacy regulations of organizations within the... |
