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Mandatory Courses

2025 Do Not Call and Customer Engagement Compliance (PRODUCTION)


Description
Complying with existing laws helps our business grow. This course helps you understand the different Customer Engagement laws and how to use the Do Not Call Tool. This certification must be completed by all new hires on their first 30 days and yearly for all agents, team leaders, trainers, and anyone involved in handling calls.

Duration: 45 minutes Target Audience: AGENTS, OPERATIONS TEAM LEADS AND TRAINE... Course Creator: Compliance - JJ Fuentes

Content
  • 2025 Do Not Call and Customer Engagement Compliance Course (PRODUCTION)
  • 2025 PRODUCTION Do Not Call and Customer Engagement Compliance Assessment
  • Learning Satisfaction Survey
Completion rules
  • You must complete the units "2025 Do Not Call and Customer Engagement Compliance Course (PRODUCTION), 2025 PRODUCTION Do Not Call and Customer Engagement Compliance Assessment"
  • Leads to a certificate with a duration: Forever
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