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Mandatory Courses

2025 Do Not Call and Customer Engagement Compliance (NON-PRODUCTION)


Description
This course is mandatory for all employees except Agents, Operations Team Leaders, and Trainers, who are instead required to complete the “2025 Do Not Call Customer Engagement Compliance Course (PRODUCTION)."

If you are an Agent, Operations Team Leader, or Trainer and have accidentally started this course, log into Transcom University and look for the course "2025 Do Not Call Customer Engagement Compliance Course (PRODUCTION)."

The purpose of this course is to ensure you’re aware of Transcom’s Customer Engagement (CE) Compliance policies, procedures, and what is expected of your role to meet legal requirements.

In the interest of saving time, some CE law requirements aren’t covered if not in scope for current or anticipated work. If this changes in the future you may be asked to complete additional training.

Duration: 30 Minutes Target Audience: ANYONE EXCEPT AGENTS, TRAINERS AND OPERA... Course Creator: Compliance - JJ Fuentes

Content
  • 2025 Do not Call & Customer Engagement Compliance Course (NON-PRODUCTION)
  • 2025 NON-PRODUCTION Do Not Call and Customer Engagement Compliance Sign-off
  • Learner Satisfaction Survey
Completion rules
  • You must complete the units "2025 Do not Call & Customer Engagement Compliance Course (NON-PRODUCTION), 2025 NON-PRODUCTION Do Not Call and Customer Engagement Compliance Sign-off"
  • Leads to a certificate with a duration: Forever
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